The Power of Geographic Information
Geo-Analysis
Quality decision-making is driven by an ability to make sense out of your organization's information. AltaMap Server provides the capabilities to: quantify, measure, compare, analyze and predict geographic patterns.
Using AltaMap Server to organize your data in accordance with where it is located, you can visualize patterns and trends that might otherwise be hidden.
Highlight Relationships in your data to improve the business process.
If a dispatcher in a CRM call center can see the locations of the available service technicians, and their relationship to customers, a series of benefits occur:
- Call Center employee becomes more efficient, making faster and better decisions,
- Productivity of the field employee increases,
- Customer service levels improve, and
- Management has superior control and visibility of the operations.
Improve Decisions with better information
Many risk factors in home, auto, and life insurance are geographic specific. Placing the policy as accurately as possible on a map and comparing it with multiple datasets is critical to risk assessment. How far does the car owner drive from home to work? Is the home located in a flood plain?
Insurance companies can further benefit by providing turn by turn directions to Adjusters and guide them to the property, as well as analyzing the density of policies in specific geographic areas.
Manage your business proactively using location as criteria.
- Forecast job density of service technicians across the service area and allocate the right mix of employees and contractors to maintain an optimal level of capacity
- Develop metrics against which you can compare performance of employees, assets, service areas, or sales territories.
Thematic Mapping
- Combine demographic and sales information to understand location of your best customers, and identify other areas with similar demographics,
- Determine were the next site location should be built,
- Identify sales territories that outperform, or under perform,
- Visualize demographic changes over time and how that impacts your business.